RETURNS & REFUNDS POLICY
RETURNS
Our return policy is valid for 7 days from the date you receive your order. If 7 days have passed, unfortunately, we may not be able to offer a return or exchange.
To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which you received it. The product should also be returned with its original packaging, tags, and accessories, where applicable.
For hygiene reasons, certain products such as hijabs, niqabs, caps, and other personal-wear items may only be eligible for return or exchange if they meet our hygiene and product-condition requirements.
EXCHANGE
If you receive the wrong, damaged, or defective product, please contact us within 7 days of receiving your order.
After verifying the issue, Haya By Sani may offer a replacement at no additional product cost. The returned item must be in its original condition and may be subject to inspection.
Once we receive and inspect the returned product, we will notify you. Approved replacement items will generally be dispatched within 4–5 working days.
REFUNDS
If your return is approved, we will process the applicable refund after receiving and inspecting the returned item.
The product must be unused, unworn, and in its original condition. A 20% service charge may be deducted from the refund amount, where applicable.
Refund processing time may vary depending on the payment method and financial institution.
LATE OR MISSING REFUNDS
If you have been notified that your refund has been processed but have not received it yet, please first check your bank account or payment method.
If the refund is still not showing, please contact us at:
support@hayabysani.com
SALE ITEMS
Items purchased during a sale or promotional offer may be subject to different return and refund conditions. Unless specifically stated otherwise, sale and discounted items may not be eligible for a refund.
Please check the product or promotional terms before placing your order.
EXCHANGES FOR DEFECTIVE OR DAMAGED ITEMS
We replace items only when they are confirmed to be defective, damaged, or incorrectly supplied.
If you receive an incorrect or defective product, please contact us at:
support@hayabysani.com
Please include your order number and clear photos/videos of the product and packaging so our team can review the issue and guide you through the exchange process.
RETURN SHIPPING
Customers may be responsible for the shipping costs associated with returning an item unless the return is due to an incorrect, damaged, or defective product supplied by Haya By Sani.
Original shipping charges are generally non-refundable. If a refund is approved, applicable return shipping or service charges may be deducted from the refund amount.
Delivery time for an exchanged product may vary depending on your location and the courier service.
CONTACT US
If you have any questions about our Returns & Refunds Policy, please contact our support team:
Haya By Sani
Phone: 03706322082
Email: hayabysani@gmail.com
Support: support@hayabysani.com
Thank you for choosing Haya By Sani. We appreciate your trust and are committed to providing you with a smooth and reliable shopping experience.
